Last updated: 29 August 2026
Imagine Healing respects your privacy and is committed to protecting the personal and health information you provide to us.
This Privacy Statement explains how Imagine Healing collects, uses, stores and protects your information when you interact with our clinic, website or booking services.
Information we may collect
Depending on how you interact with Imagine Healing, we may collect information such as:
- your name and contact details
- date of birth and other identifying information
- appointment and booking information
- health history, symptoms and information relevant to your care
- information about medications, supplements and treatments
- correspondence between you and Imagine Healing
- payment and transaction information
- information you voluntarily provide through forms, phone calls, email or consultations
We aim to collect only information that is reasonably necessary to provide our services and manage your care.
How we use your information
Your information may be used to:
- provide naturopathic and complementary healthcare services
- manage appointments and communicate with you
- maintain appropriate client records
- make recommendations relevant to your individual needs
- process payments and administer the clinic
- respond to enquiries
- meet legal, professional and regulatory obligations
- improve the operation of Imagine Healing
We will not sell your personal information.
Health information
Health information is handled with particular care. Imagine Healing aims to manage health information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.
Your health information will only be accessed or disclosed where reasonably necessary for the purpose for which it was collected, where you have authorised disclosure, or where disclosure is otherwise permitted or required by law.
Storage and security
We take reasonable steps to protect personal and health information from loss, misuse, unauthorised access, disclosure or alteration.
Information may be stored using secure electronic systems and service providers used to operate the clinic, including booking, communication and administrative platforms.
Third-party services
Imagine Healing may use third-party providers for services such as online bookings, website hosting, email, payment processing and business administration.
These providers may process information on our behalf as necessary to provide their services.
Website information and cookies
Our website may collect limited technical information such as browser type, device information, pages visited and website usage data.
Cookies and similar technologies may also be used to help the website function properly and understand how visitors use the site.
Accessing or correcting your information
You may request access to personal information Imagine Healing holds about you and ask for corrections if you believe it is inaccurate.
To make a privacy request, contact:
Imagine Healing
Email: info@imaginehealing.co.nz
Phone: 027 312 8158
Questions or concerns
If you have concerns about how your information has been handled, please contact us so we can try to resolve the matter.
You may also contact the Office of the Privacy Commissioner New Zealand for information about your privacy rights.